RETURN AND EXCHANGE POLICY
We aim to provide a seamless shopping experience for our customers with clear and transparent policies. Please read the guidelines below for returns, exchanges, and refunds.

Exchange Policy
Exchange Eligibility:

• Exchanges are allowed for the same or different product in a different size or color.
• Customers must raise an exchange request within 24 to 48 hours of delivery with a valid reason.
• Clear images of the product, showing its condition with all tags and labels intact, must be uploaded.
• Once the exchange request is approved, the item must be returned to our origin within 3 to 4 days.

Process:

• Customers must bear the delivery charges for sending the product back to its origin.
• After we receive the product, it will undergo a quality check (QC) process.
• If the product passes QC, we will dispatch the exchange item promptly.
• Please ensure the item is returned in its original packaging and in the same condition as delivered.

Return Policy

• Returns are not accepted.
• Refunds are only issued in exceptional cases in wallet balance where a defect or issue with the product is identified and approved after a QC process.

Refund Policy

• If a refund is approved:
• The refund amount will be credited to your wallet account on our platform.
• The wallet credit can be used to make purchases within 90 days.

General Guidelines

• Items must be in perfect, unused condition with all tags and labels intact.
• Returns/exchanges are not allowed for clearance sale products.
• COD orders are eligible for a wallet credit or coupon code, valid for 3 months from the issuance date.

Important Notes:

• Customers are responsible for delivery charges when sending exchange products to our origin.
• QC approval is mandatory for all exchanges or refund requests. Items that fail QC will be returned to the customer.

Contact Information
For assistance, you can:

Email us at: support@womenue.com
WhatsApp us at: +91 9555544443.
Support hours: Monday-Saturday, 10:00 AM to 7:00 PM

We are committed to resolving all queries promptly. Any pending queries will be prioritized the next business day.

Thank you for shopping with us!